The global giant of ticket reselling, Viagogo, recently acquired its most significant rival StubHub from eBay for $4bn (3.1bn) to much PR fanfare. Viagogo is an online ticket marketplace for buying and selling tickets to live events. Pent-up, post-pandemic demand plus staffing shortages adds up to a squeeze on airfares this summer Horacio Villalobos / Corbis via Getty Images. Resellers are hard to stop, but a lot of real fans actually got tickets at sane prices today. Remarkably, its the second time this year viagogos operators have been shamed into stripping great swathes of touted inventory from their UK site. expected to be provided whenever there is an issue. However, Viagogo has not currently said it will make changes the CMA considers necessary, and the CMA has notified it that it will face court action unless it commits to addressing concerns. there is an issue. The most important thing at the end of the day is to receive a supply to most events. Viagogo has not responded to requests for a comment. Despite providing this mob with proof - numerous times - and the 4 different people I spoke to on the phone confirming that they could see that I had paid for this event, these cheats are now denying all knowledge. Home - Ticket Site Reviews - Is Viagogo Reliable? Shocking. They dont last long these days. is looking to sell it for more money. Privacy Policy. What Viagogo are doing here is employing a rather well-known sales practice, known as the scarcity tactic. Events has since morphed into a new identity and continues to fraudulently list tickets. ", "I wouldn\u2019t even give this company if thats what you can call them 1 STAR. I guess I am a victim of its hard sell as the site reminds customers tickets are selling fast. You can use their site in multiple languages according value. That said, if you wanted the really good seats, they were 1500 each. Clint Henderson: You are not alone: prices have spiked this summer for many destinations, and are likely to remain elevated for the duration of the season. were actually rejected by the event organizers, or if your tickets had not been An easy to use platform with a great user-friendly experience, upfront prices which enables you to make a smart and safe purchase, should be a top priority. "Viagogo is a criminal company who have STOLE $600 From us. In theory, this scenario should suit Eric Baker famously. In addition, you dont have to register beforehand in order to book your tickets. However, such valuable UK-based partnerships have all but dissipated. All the elements come into play when selecting the best time to visit Grand Canyon National Park. Viagogo promises that all tickets sold will arrive on time for the event and they will resolve any issues. Whatever the episode, youre definitely going to learn something that you might not find anywhere else. This feels quite invasive, and Viagogo really dont need to include this feature in such a brash way. something that you must take into account if for the unfortunate case that The Eternal City can seem huge and overwhelming to first-time visitors. There are several factors at play here. Viagogo which was founded in London in 2006 by the former co-founder of StubHub Eric Baker, and is considered today as the largest ticket marketplace in the world, spreading to over 160 countries. an admin fee. VIagogo is still the largest ticket marketplace in the world, if you are looking to buy tickets to an in-demand event, they will most likely have available tickets. Until then, viagogo and StubHub were compelled to operate as separate businesses. Inflation of all kinds is also at play here. Here's where our staff is dreaming of going in 2023. A previous comment said it well$1.2 billion event venue. You will need to file a complaint via their system and ask for a From the reviews of Viagogo, their customer service is something that definitely needs to be improved. Please note that we may share your email with the company to verify your order. Sellers on viagogo are only paid for their tickets after the buyer has successfully gained entry to the event. Here's why your summer trip is so expensive and what you can do about it. The ticket price is then paid t. In addition to their poor customer service, it is also to be wary of their high hidden fees . I scored 3 tickets that Id rate not too bad for $800 for all three after all taxes and fees. The seller here, gave a false signature for delivering the tickets, and so Viagogo are refusing to give me a discount. available to the event on their site, From where people bought tickets We also believe that other fake sellers continue to operate across the platform. Nobody deserves to profit from concerts other than the musicians, crew, promoters, bar staff, and all who work on the events, and a ticket should only ever be worth the price printed on it., Original reporting and incisive analysis, direct from the Guardian every morning, 2023 Guardian News & Media Limited or its affiliated companies. The real issue, though, is how poorly they have brought this tactic into their queueing system. See our Cheap Tickets guide for what to watch out for when buying cheap theatre, sport and gig tickets. There are far fewer seats available than before the pandemic, as airlines have struggled to return to normal capacity. I'm starting to feel like you know you ripped me off and don't want to talk to me. Being able to rely on your ticket vendor when something goes wrong is a really important part of what separates the good from the bad. In short we dont want to lose out on something that we will like, such as popular football tickets. Once you get to the ticket options, Viagogo inundates you with how many tickets are left, their prices and seating locations. A spokesperson for Viagogo said it had strict measures in place to ensure the accuracy and compliance of listings and to prevent fraudulent selling, which are audited annually by a third party. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. If these recommendations are enacted, sites like viagogo and StubHub will effectively be starved of tickets. The UKs secondary ticketing market appeared to be worth less than 20% of what was claimed by its leading participants. With that said, Viagogo need to take a cut as well and they can be quite greedy. This review hopes to offer an impartial spotlight on the largest online ticket marketplace, so that you can stay informed with the best vendors available. 100% of your money back. - Quora Answer: There are two types of ticket agent: Primary and Secondary The organiser sets the price and the agent advertised them at that price, plus a small booking/handling fee to cover the agents cost. Last month, so-called "secondary ticketing" platform viagogo removed an estimated 1m+ of fake and fraudulent tickets from its UK website mostly for large outdoor festivals such as Reading,. Now they can't bring them back fast enough it takes 100 working hours to ready the biggest jets for service after being parked away. Each week, the podcast looks at something from the alt-rock universe, from artist profiles to various thematic explorations. 2023 Lonely Planet, a Red Ventures company. legitimate ticket in time for the event. The organiser sets the price and the agent advertised them at that price, plus a small booking/handling fee to cover the agents cost. As a resale aggregator, prices may be higher than face value. If the date of your event is too near, it may not allow secure delivery When Your Event is Canceled or Postponed Events were permitted to continue operating through a new PO Box address in Manchester. Method 2. In fact, weve been seeing more deals announced which tells me maybe demand isnt quite as robust as it was earlier this year. Naturally placement is worse. It appears a member of the public purchased them and then resold on Viagogo, it says. Americans making summer vacation plans are about to find airfare costs are near or even above pre-pandemic levels, according to the nation's major airlines. Worse still, their customer support has gained a reputation for being relatively absent when customers reach out for help. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). If you wait until the last minute to get your tickets, you will likely end up paying higher than before if the event is high demand. However, this guarantee should not always be taken at face Events and Ticketing Expert LTD proved to be similarly fictitious then it would lead to a fairly obvious conclusion: viagogos business model runs on thin air. Stupid or what? The ticket resale website Viagogo has been accused of advertising non-existent gig tickets on behalf of an employee of its sister company StubHub, prompting calls for regulatory and criminal investigations. It's not that I walked across the street to Churchill Downs. One of the most important things is to be able to safely rely on your ticket provider when you buy your ticket, many ticket resale sites offer some sort of a ticket guarantee and customer support but those guarantees dont always come through. Here are six things to know about the Emerald City gem of the Pacific Northwest. As a result of this, their guarantee should definitely be taken with a pinch of salt. He can\u2019t buy his way out for ever!!! Prefer this to be honest. The company is actively setting up hundreds of event pages and allowing a single seller, connected to Viagogo, to advertise identikit numbers of tickets that we do not believe they possess. For now, though, the good stuff. Been sold fraudulent tickets twice. doorstepped occupants of a relatively modest property in Dundee, divest itself of the StubHub business outside of North America, successfully adopting anti-touting strategies, Section 92 of the UKs Consumer Rights Act. TL;DR - Bought standing section tickets on Viagogo. Or else, you may end up like one of their unhappy reviewers. While airfares have moderated some, they are only slightly lower than last year's "sold-out summer.". Its no longer uncommon to see a one-way business class seat on an airline like Delta go for a shocking half-million points. Higher fuel and labor costs are also incentivizing airlines to try to raise prices where they can. Purchased on Feb 12, 2022. The ultimate trip planner for every month of the year: discover the best places to visit throughout the seasons. Incredibly, these tickets all emanated from a single lone seller a mysterious Spanish company called GES SL, based at Alcala 150, Madrid, 28009 and were presented in what appeared to be cloned or identikit patterns (usually 24 tickets per event, broken down into batches of 8, 6, 4, 3, 2, 1) and for astonishing sums of money. My airfare and hotel costs was $6200.00. Viagogo offered a gift card to buy more tickets for another event as compensation. For example, there are e-tickets options that can be delivered to you via email for easy delivery, but not for the other options. 6 Total Score. In April the Competition and Markets Authority (CMA) threatened it with legal action for. If there are any issues with the tickets (e.g. As a result, Viagogo is able to offer an extensive ticket Flights to Europe are averaging $1,141 round-trip, 34% more than they cost last year. hello mirrors) youd have to question how much due diligence these shiny happy people actually undertook. These security measures ensure that fraudulent sellers do not operate on our marketplace, and that our buyers are protected.Our Ticket Guarantee is that buyers are guaranteed to receive valid tickets in time for the event. Why are Viagogo tickets so expensive? Despite their negative reviews, they are still one of the largest online ticket vendors in the world and most likely to have the tickets you are after. This subreddit is devoted to the band Slipknot. Viagogo is undoubtedly the largest global The path to see the pyramids and the other top ancient sites is well trodden, but its possible to get off the beaten track on your adventures in Egypt. So right now, youve got both people who are prioritizing travel in their lives and people who couldnt travel during the pandemic a combination that is dramatically increasing demand. Those points are subject to inflation, too. No part of this site may be reproduced without our written permission. Until recently, the final cost price of a ticket, including Viagogos fees, did not appear until the completion stages when customers were about to pay resulting in some overlooking the total. able to get tickets to your events without sites like Viagogo. Why are Viagogo tickets so expensive? There were still seats in the far back, but they're also expensive, and I really wanted to be in the front standing section. -Skip the queue - buy your tickets in just two taps. you 100% money back if anything happens to your ticket. The site has been continuously mired in controversies. For a long time, Viagogo were the biggest and best in the online ticket reselling business. Once you manage to pass this loading page, you will see some more scare tactics and somewhat of an unorganized page. ", "Read Trustpilot before \u201cbuying\u201d from this company of cheats and scammers \u2026I wish I had! Customer complaints include a lack of support after their purchases, high booking fees and other concerns. For example, a warning sign with text warning you of how many tickets are left, or how many people are viewing them. Just below, you can find some more examples in the event page and checkout page of the same scare tactics used: One thing that is quite frustrating is the long loading time in order to enter the final purchase page, which creates a feeling that there is a long queue for the tickets you chose, recently Viagogo improved the speed of their overall loaders. Whats even worse than the high booking fees is Viagogos hidden fees. supplying the tickets listed. What this means for customers is that Viagogo is not bound by any sort of UK or even EU regulations that have been designed to keep consumers safe. If Sofia Wagner, H.E. You should also pay attention to the ticket restrictions such as Limited or restricted view which indicates that the view for that specific ticket will be obstructed. Include an address and phone number. However, theres a catch here. There are former customers ranting about rude customer service agents, and refusing to give refunds for situations that seem viable. Viagogo ticket reviews UK show some angry customers not getting the guarantee they were promised, and not getting enough help or care from their customer service support. In the rare instance that a problem arises, viagogo will provide equivalent or better tickets, or a full refund. This is something that really condemns Viagogo at the moment, because it is hard to trust a company that is not safe or reliable. There are a few ways to reach Viagogo, and the contact information can vary between each local site. They also provide important information on each ticket listing, but what you need to pay attention to is the different delivery methods.
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