I'm in Prague. The seller is responsible for the return shipping costs but they won't send me a return label. Contact the seller for a return shipping label. Return shipping labels feature the customers address in the From field; the sellers address in the To field; and applicable postage. They said to ask the seller to buy a label for me on USPS.com and then attach the image of the label to the Ebay case & then I can print it from there. It's not your responsibility to pay for shipping and get reimbursed later IF the return policy on this item is seller pays return shipping. 03:37 PM In the Ship tab, select Create Shipment. Thanks, everyone. it up from your address and we'll do it during your regular mail delivery. I kind of get the feeling he won't answer my question about how I will get my return shipping refunded. So I guess I just wait until the 30th and tell ebay that they haven't sent me any label/funds because they're implying that ebay itself is paying for the return shipping and that's not the case? The seller is still responsible for return shipping costs, so contact them to arrange return shipping. Instead, reach out to eBay on Facebook here and explain that the seller has not sent funds for a return label. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. Go to USPS.com and select Calculate a Price - then pick the country, weight, value - and Large Package. You can choose whether to accept returns if a buyer changes their mind about a purchase. There are several ways you can send an item back to the seller. If the buyer uses alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refunds, even if you agreed to pay return shipping charges. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If the buyer is sending an item back because it doesnt match the listing description or it arrived damaged or faulty, youre responsible for the cost of return shipping, even if you dont offer returns. The seller agreed to a return, butcan't buy a return shipping label (international shipping). If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. Death certificates show that you died. Copyright 1995-2023 eBay Inc. All Rights Reserved. Is what they say correct, or do they somehow have to pay me for shipping before the item is shipped back? ". There are several ways you can send an item back to the seller. If it's seller pays return shipping and the seller isn't sending you a label then call ebay and tell them the seller refuses to send you a label. When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. Tick the box that says I provided a return label with the original item. Sometimes returning an item may require additional, alternative shipping arrangements, such as: When the buyer wants to return an item using alternative shipping arrangements and youre responsible for the return shipping charges, theyll need to work with you to agree on the shipping service and cost before returning the item. Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. Copyright 1995-2021 eBay Inc. All Rights Reserved. Privacy Policy. Pretty sure I'm getting the workaround here judging by how brusque their communication was (I would think that any professional company would give an apology or at the least a hello). Wrap items separately and use cushioning material. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" For a step-by-step guide, check out How to Purchase a Return Shipping Label through Reverb. Returns may be handled differently on them. Welcome to the Shipping board! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If the buyer paid, theyll need to contact the carrierinstead. Because the seller has accepted the return, you will not see an 'ask ebay to step in' option but you can still contact them. If they agree, youneed to send funds to cover the cost. Definitely let them know the seller wants the item sent to an address in England, if it was bought/shipped from China. Depending on the reason for return." If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. Reddit and its partners use cookies and similar technologies to provide you with a better experience. - edited Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. However there are ways for the seller to send you a label or money for a label although some aren't aware of that or hope that you aren't aware of it. The return shipping label feature is available for all domestic USPS mailclasses. Heres how to send an eBay shipping label from the View return details section: Return shipping labels dont include insurance. If you used an Etsy Shipping Label, you'll generally be charged for the label a few days after you receive the package. To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. I've received the damaged fishing rod from USand started the return process. If there's still no resolution, I'll try those two links you sent. Return shipping costs when you use an eBay label. Holiday shipping is now in full swing, check out these helpful shipping tips! Simply print the label on normal paper and tape it to the package. Return electronic devices Went too fast and looked at the wrong profile. That means that you'll need to accept the return and cover the cost of return shipping, even if you don't normally offer returns. Select a label-free, box-free return location after initiating your return through Your Orders. Overseas sellers that cannot send labels are supposed to send you money to pay for the shipping label. Says he will only "refund upon receipt". When I get a return as a seller on the items where "the . If the item location was China that is where you are supposed to be returning it to. Confirm your return address on the label. I had a feeling the eBay rep wasn't going to follow through, because I offered to wait on the line for him to send the shipping label, but he said he could only do it after the call. When youre responsible for return shipping, you can choose from a number of options in the return request form. According to eBay's Money Back Guarantee this is your responsibility for a damaged item if you want it returned before you issue a refund. If the seller is responsible for the return shipping costs, they'll let you know how they wantthe item to be sent back to them. You can also find more information in our full article below. Most people can do simple troubleshooting and I'm sorry it's proven to be too much for you. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. an eBay return shipping label won't be available. Get $5 in free postage to use during your trial. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Please do so as soon as possible so I may get this shipped back. Schedule a Pickup. If the buyer is returning an item because it's damaged, faulty, or didn't match your listing description, the eBay Money Back Guarantee allows them to return it for free. For items that have a total cost of $750 or more, signature confirmation is required. Whether you're a buyer or a seller, check here to get started: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Keep in mind, there are additional rules for. In damaged or not as described situations, if the item is being returned back, the seller is responsible for that return shipping cost. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. It also allows the seller to control postage costs on returned items as the seller can choose the lowest cost mail class option to have a product returned. (I think Customer Service agents are allowed to extend that time period for international transactions.). I asked the seller if they really want me to do that since they are responsible for the shipping costs. Return shipping costs when you use an . Since the seller is from China, they have to send you the funds to pay for the return shipping. Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. Make sure the barcode is clear so the carrier can scan it easily. I thought if both the buyer and the seller were in Canada, the system could easily generate the return shipping label. Having a hassle-free return process not only impacts customer relations, but also the ability to easily and quickly process returns internally. I finally got a refund from Customer Service. Select Create return label under the original shipping label number on the order. 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", Are you sure you can't send it USPS Priority International? Printed return shipping labels do not expire and can be mailed at any time. If eBay said come back on the 30th, you should be able to go back to the case details on that day and ask eBay to step in. Limit the Use of My Sensitive Personal Information, $5 in USPS postage to use in trial period, USPS rate discounts you cant get at the Post Office, Only $19.99 per month plus applicable taxes, if any, including the first month if you stay past the 4-week trial. There are several ways you can send an item back to the seller. Other ways to send the item back. Do NOT send the item until you received the funds for postage regardless of what the seller tells you. In the FedEx Ship Manager, select Prepare Shipment and then select Create Return Shipment. The last message from the seller: "wow did you know there are actually humans behind these sales? and our When you choose the shipping method for your return, return fees are calculated. moment, Oh, Ship! 05-25-2022 In addition, if you're using Microsoft Internet Explorer, follow these steps to adjust your page caching: In the toolbar, select 'Tools'. I started a return which the seller accepted but I got this message. Sign in to your FedEx account, or, if you don't have one, register online. To create a shipping label with FedEx, follows these steps: 1. Ask the buyer to confirm that theyve received the fundsand to upload tracking to the return request so you can see that the item is on its way. https://twitter.com/askebayhttps://www.facebook.com/eBay/. Welcome to the Returns board! Wait for the package to be returned. eBay will not be able to force the seller to refund the postage once you have mailed the item. Sorry this information wasnt helpful. Actually sending a partial refund for the shipping label wouldn't have been an acceptable way to do that. I have been waiting for a few days already for you to act. Or did you pay with a credit card? This is twice the price of the fishing rod. Dont use duct tape. Chargebacks are not often heard about here from the buyer's perspective. Ensure the buyer uses a tracked serviceand includes signature confirmation for items with a total cost of $750 or more. 03-14-2018 The unofficial eBay subreddit. The shipping will cost me 300 usd (UPS) because the rod is 1.5 m long. In most situations, you can provide a return shipping label at a discount via your Reverb Orders page. Returns Made Easy. Heres how you can let the buyer know about the label from the View return details section: Use the carriers shipping calculator to find out how much return shipping will cost. You are registered in the U.S. but say you are in Prague. That is starting to make more sense now. Is there a time-limit by which the DVD must be back with the seller ? New comments cannot be posted and votes cannot be cast. If you don't have one, you can order supplies online or buy one at The UPS Store . Contact the seller for a return shipping label. Don't use duct tape. To ensure there are no delays with your return, provide the necessary customs information to the buyer. If they can't provide one, you can purchase a label, and we'll ask the seller to reimburse you." . When using return shipping labels, customers do not need to add postage since the product seller has already included shipping fees on the shipping label. Enter the package details. Email the PDF label to the buyer, or send it as an attachment in a message on Etsy. If you want return shipping to be insured, see our section on alternative return shipping options. Delivery addresses in the 50 United States (U.S.) and APO/FPO addresses using a U.S. Seller "can't send a return shipping label. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. I was sent the wrong DVD from the UK. You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. Choose Orders & Shipping. Hopefully I won't have to do a chargeback. There no other option in my city. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. I was actually quite puzzled how I got the message titled "The seller can't send a return shippnig label," because the message appears to come from eBay itself (not the seller). I didn't realize it was a US only thing. The charger wouldn't be a big deal to me if the phone was not PIN locked. Would you like to get help at the customer service hub? Does this option not appear on the screen until after three days? After completing the steps, you'll receive a QR code. And PP will charge a recalcitrant seller a $20 or so fee for refunding when they don't cooperate. When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. Ifyou use an eBay returns label, tracking details areautomatically uploaded. Thanks,pjcdn2005. If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. I'm returning an item - Seller can't give a shipping label. Select 'Every time I visit the webpage'. What can Ebay even do? Under Browsing history select 'Settings'. Enter a message to send to your buyer along with the return label. You could always take your package to The UPS Store, but its easy to make a label online, too. (function(g,b,d,f){(function(a,c,d){if(a){var e=b.createElement("style");e.id=c;e.innerHTML=d;a.appendChild(e)}})(b.getElementsByTagName("head")[0],"at-body-style",d);setTimeout(function(){var a=b.getElementsByTagName("head")[0];if(a){var c=b.getElementById("at-body-style");c&&a.removeChild(c)}},f)})(window,document,"body {opacity: 0 !important}",4000); Product returns are a part of every business. Before you can send an item back to the seller, youneed to start a return. Does this option not appear on the screen until after three days? Help for buyers and sellers. If the seller wont cover the cost, let us know by asking eBay to step in. See our Partial refund guidelines for more details. When the buyer is returning the item to you, the cost of the label will be charged to youraccount once its scanned by the carrier. and restocking fees from your refund. Just print your own shipping label with postage and then schedule a Package Pickup. So I think the mechanics of return shipping will be a moot point. If you included a return shipping label with the item when you sent it to the buyer, you can let them know that they should use that to send it back to you. For more information about refunds and refund amounts, go to Refunds and Exchanges. New comments cannot be posted and votes cannot be cast. Youve got three options to get it to UPS: Copyright 1994- Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. The seller doesn't respond to my messages and I can't contact the ebaybecause there are just no option to do so. Delivery addresses in the 50 United States (U.S.) and APO/FPO addresses using a U.S. zip code are eligible for Free Returns.. If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. In response to femmefan1946. how long do I have to before my refund request is cancelled? I got quotes from 4 different carriers and the cheapest I have found is $23.50 via USPS. By accepting the return but not providing a return label@olsus_flhkv3ce4the seller has stalled you, as there will never be any option to ask eBay to step in. Wrap items separately and use cushioning material. If I don't ship by 21 March, then according toebay"we might close your return and there's a chance you won't get a refund". Tip Best practices for avoiding and handling issues with buyers, How to handle a return request as a seller. We recommend using a tracked service for return shipping. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. You might want to first package the phone so that you can give them the weight and dimensions for the label. eBay may automatically accept a return request from a buyer on your behalf if an eBay shipping label is available. I did it with a 5 pound 60x6x6 box to the UK and I got a $70 price. You can: If you dont have a printer, you can always: Almost done! So I will turn to ebay and see what they will do. Once the information is complete, the shipping software will email the customer a printable file of the return shipping label. ", So I asked the seller for a shipping label and he says "i cannot make a shipping label as it would not let me i'm not sure of your location since it didn't let me-- after i receive the items back i will certainly paypal u the extra money". I bought a laptop keyboard that arrived today and it was defective. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. But that is not something you need to share with eBay or with the seller. I'd explained both times that the item was broken and they already said that they can't issue a return label themselves. So I guess I just wait until the 30th and tell ebay that they haven't sent me any label/funds because they're implying that ebay itself is paying for the return shipping and that's not the case? How to complete a label-free, box-free return. This eliminates address mistakes, optimizes the return process, and creates a good customer experience. Contact the seller for a return shipping label. "See return details" button in both messages Send the item back The seller is responsible for return shipping charges. 03-14-2018 You'll see an estimated cost for the shipping label, but you won't be charged until the buyer uses the label. Are you sure you can't send it USPS Priority International? I would imagine after the time limit is passed, you would be able to ask eBay to step in and close it in your favor. If you return an item using a paid method, we'll deduct the cost of return shipping zip code are eligible for Free Returns. Once the waiting period has elapsed, you should see a link to click on in the Resolution Center to ask eBay to step in and enforce the Money Back Guarantee. The seller is responsible for paying the return postage, this is their problem, not yours. If you don't see the link, then contact customer service by sending a message at Facebook or Twitter. ", Birth certificates show that you were born.
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