Has anyone had this before? The company provides a physical address, 7 phone numbers, and 2 emails, as well as 5 social media accounts. Plus, we have insightful letters, insider tips, and more. 03-16-2022 08:50 PM. As long as the tickets were transferred by the seller you are fine. The most common StubHub email format is [first_initial] [last] (ex. Contact. My Sales. Corporate Phone Number: 1-415-222-8400. Customer Service Number: 1-866-788-2482. Recieved tickets for the steelers game for christmas day when we got there our seats were not together! 'Under 'Have an access code,' select 'Find your order.' Enter your email address, the access code, and your phone number Select 'Continue' You don't have an access code but you bought tickets as a guest See your tickets by setting up or logging in to your StubHub account: Go to 'Profile' then 'Sign in' trying to get a phone number for corp. office the number on home page does not work!!!!!! [last] (ex. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. Check out our directory. As I'm looking for a corporate office number to speak with someone with the authority to make a decision, I find that it only leads me back to the customer care line. STAY AWAY! This may include details from your tickets (so be sure to keep them), or information from the event venue. How do I get it fixed? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. For UK media enquiries, please get in touch with the, Alternatively, you can send us an email at, Customer service all the way to your seat, 2000-2023 StubHub. All Rights Reserved. Tap the first drop-down menu to see 'Settings'), Select the 'Contact' tab (on the StubHub app, tap the second drop-down menu to see it). Customer service all the way to your seat, 2000-2022 StubHub. Check your order confirmation email for No phone number, no email, no chat. Email Contacts customerservice@stubhub.com Social Media Contacts Executive Contacts Primary Contact your customer service department should be embarrassed. Re: Accepted tickets in Ticketmaster with different email than StubHub account. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Use of this website signifies your agreement to our, Find out more about the StubHub affiliate programme, User Agreement, Privacy Notice and Cookie Notice. Remote, wild and devilishly subversive: Heres why Americans are coming back to Tasmania, Hiking Confidential: Almost live from the hills of Christchurch, New Zealand. Now 3 days later I get an email telling me to do the same things I have tried a dozen times already. form" and let us know how we can help you. Payments. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. 50. miles of. Sign In. The latest complaint misleading ticket sales was resolved on Aug 29, 2014. Use this comments board to leave complaints and reviews about StubHub. Lots of answers to questions are in our FAQ. When I replied to the email saying I'd like to take advantage of that, they replied with "sorry that was a mistake, that option is no longer available for tonight's show" I replied with "This will be for tomorrow's show, how do I move forward? " These tickets can be for sports, concerts, theater and live entertainment. Is this your company? Re: Can I contact my buyer? jdoe@stubhub.com), which is being used by 88.9% of StubHub work email addresses. Absolutely ridiculous lack of real customer service. Customer Service. : And I believe that was sent to you in the confirmation email of your purchase.Agent. Product shipment, payment, communication, billing, and any kind of service-related complaint about StubHub can be filed via the specific StubHub complaint section. No. They responded with "sorry for the confusion" Then I was tossed around this embarrassment of a customer care line, where they proceeded to talk over me and answer my questions with more questions. Get contact details including emails and phone numbers 208.97.145.23 Click to reveal Contact. You can contact us by commenting in the thread below, but the fastest method is by sending a private message to any of our Moderators right here on the Community! StubHub is a ticket reseller. Lorem ipsum dolor sit, amet consectetur adipisicing elit. Waited too long to get a passport? Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. StubHub U.S. and Canada Reviews | Read Customer Service Reviews of www.stubhub.com Events & Entertainment Events & Venues Event Ticket Seller StubHub U.S. and Canada StubHub U.S. and Canada Reviews 7,481 Bad 1.6 VERIFIED COMPANY www.stubhub.com Visit this website Sort: Most relevant ma. The login page will open in a new tab. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Our help is free. Do I have to pay this service bill? Southwest just got a one-two punch for its holiday misdeeds. How to change the delivery method of my sale. How to win your consumer dispute using the Elliott Method. Help us improve this article with your feedback. Please log in again. They have ruined my World Series experience. The customer service is terrible and are looking to only take your money and not deliver your physical tickets or help in any way. Then I was told that in compensation I would be able to sell my tickets on "Last minute Services" within an email. The company took my money! I have the same case, I accidentally put the wrong email when buying tickets. If you were the buyer and gave the incorrect email address contact StubHub or send a private message to @TeamStubHub and someone will be able to fix it for you. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. In all, StubHub uses 5 work email formats. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Under 'Have an access code,' select 'Find your order. You will enter your community username and new password and done! 175048 members 524 online Browse the forums Buying and Purchased tickets 1269 Posts Selling Tickets 1306 Posts Account and Settings 145 Posts Events and Venues 161 Posts Major Events 0 Posts Community activity Start a Discussion Recent Unanswered Suspicious Email 4)Identify and Anticipate Needs Customers don't buy products or services. When I call back 4 days later I am told I have been marked urgent and someone would get right back with me. Buy and sell sports tickets, concert tickets, theater tickets and Broadway tickets on StubHub! Or is any of the information above inaccurate? What should I do? We'll automatically confirm your order within 30 minutes of correct transfer. STUB HUB GAURENTEES THAT IF YU BUY TWO TICKETS TOGETHER THEY WILL BE SIDE BY SIDE. Pro tips & talking points. To write a complaint about StubHub and get an answer from the officials of StubHub, Complaintsboard.com's objective complaint writing and answer providing system can be used. . You're all set! You may or may not have one. : Are you still with me?Me: yesAgent. Stubhubs terms and conditions do not allow for communication between buyer and seller. If you could help me correct this, that would be great, Im freaking out. I have spent the last two hours online with a chat agent, because I couldnt wait on hold any longer because thats all your phone agents do ask you to go on hold while they look into it for you then you kill your phone battery waiting for some imbecile to get back to you.Here are some things you could learn1)Listen to your customers dont just use pre-typed notes, trust I was a chat agent for the geek squad I know what you are doing at your cubical.Example from real chat Me: Are all tickets on your website in US currency?Agent: Hey Jennifer Im sorry to hear that, let me see how I can help, 2)Listen, are you getting the point that listening is effective, You are unlikely to be able to help all your customers effectively if you dont listen to their needs. Me: This is all of the info I was providedAgent. Yes Fax Number: 1-415-222-8552. Try any other company just not this one. We'll do our best to get back to you in the next 24 You can email the site owner to let them know you were blocked. 199 Fremont Street, Floor 4San Francisco, CA 94105 USACorporate Phone Number: 1-415-222-8400Fax Number: 1-415-222-8552Customer Service Number: 1-866-788-2482, Your email address will not be published. To update your primary email address or phone number: Did you find it helpful? Dear Stubhub,I want you to know that this is the last purchase that I will be making through this company, all thanks to your customer service reps. Cloudflare Ray ID: 7c0c3f0fa8573885 My Listings. Emails found on company website yourfeedbackmatters@stubhub.com 100% Support 0 0 Emails found on 3rd party websites laudooley@stubhub.com 99% executive 0 0 jerskine@stubhub.com 99% you guys are a huge corporation and you cant even get a total right. How do I change my default email address? Are you the buyer or seller because you post is confusing? Virginia . We found clear and detailed contact information for StubHub. (business & personal). +44 20 8068 4317 Line opening times (UK time): Mon-Fri 07:00 - 20:00 Weekend 10:00 - 19:00 Youll also connect with other readers who want to make the world a better place. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with StubHub Customer Service. Thanks for your message we aim to get back to you within 24 hours. I have now been waiting for a call back for over a week and you have owed me money for over two weeks. How To Contact StubHub Corporate Office Headquarters. I Was charged $188 because I was unaware that PDF in fact means "electronic ticket" and not a PDF file. 1,915 talking about this. It is a terrible business and horrible customer service. Such a shame to ruin a good music experience with this lack of customer care. Were always here to help. Most customer needs are emotional rather than logical. Danielle is the author of this solution article. You think they would notice and email is wrong I have been on hold for over an hour with no one answering and it keeps just hanging up on me!!! Are you the buyer or seller because you post is confusing? It's often the quickest way to sort something out. Welcome to StubHub Support Support Home / Contact information Browse by Category Getting started About StubHub Technical Support Account and Settings General settings Contact information Payment settings Preferences and notifications Event and Venue Buyers Sellers How to change my default contact information Welcome to StubHub Community! Either is possible (and other creative approaches might come up). The worst customer service that I have ever experienced. Call 1-866-788-2482 to speak to a customer service representative from StubHub. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Your email address will not be published. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Please help. Orders. Use of this website signifies your agreement to our. No credit card required. StubHub is a multinational company founded on 2000 by Eric Baker and Jeff Fluhr with its headquarters located at San Francisco, California, United States and key people behind it being Jill Krimmel and (President) .. StubHub has the following subsidiaries: Subsidiary. For more information, please see our The more you know your customers, the better you become at anticipating their needs. Once the transaction was canceled by the buyer, I was charged 40% of the sale price. Here's what can you do to speed things up, The memberships are costly and have no value. Sign up for a free account. We'll do our best to get back to you in the next 24 hours. Email address customerservice@stubhub.com Call-back available NO Department you are emailing Customer Service Customer service hours 24 hours, 7 days Most likely time of response 9am Average wait 10 Rank (overall) 2 Alternate methods phone, email, web Quality of communication 57% Quality of help 77% Customer votes 693 {{ userNotificationState.getAlertCount('bell') }}. Primary ContactRobert SimmonsHead of Customer Support Operations199 Fremont StreetSan Francisco, CA 94105[emailprotected], Secondary ContactJames AndersonHead of Customer Product199 Fremont StreetSan Francisco, CA 94105[emailprotected], Chief Executive Eric H. Baker CEO199 Fremont StreetSan Francisco, CA 94105[emailprotected]. Customer Service. still has not resolved my issue. Absolute WORST COSTUMER SERVICE. Heres what to do. No events within. customersupportuk@stubhub.co.uk. Alternatively, you can send us an email at . 199 Fremont Street, Floor 4. I'm assuming you also got the random email about your payment method being updated? 150-0043, Shibuya, Dogenzaka, 2 Chome1012 B2, Japan. Events Parking. proven methods for fixing any consumer problem. We are changing the way you register and sign-in to the StubHub Community. I was told a week ago that my case was turned over to a technician and would be contacted within 48 hours. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Stay away from this company unless you want to get screwed. Buy and sell sports tickets, concert tickets, theatre tickets and Broadway tickets on StubHub! My Tickets. Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. Your IP: Since you accepted the transfer (yes, it is true that if you are logged on to another TM account and click on the accept link, it will assign the transfer tickets to that email address). Filed today. Combined with viagogo, we now span 90+ countries around the world. I tried calling and was on hold forever. Sold tickets on StubHub but don't have them. StubHub Contact Info: Phone number: (866) 788-2482 Website: www.stubhub.com What does StubHub do? Here is a copy of my most recent email:Are you serious? If you click on the chat option, there's an option in the bottom right that says "contact form" that will let you send an email. StubHub was founded by Eric Baker and Jeff Fluhr. Picking up your tickets at one of our Last Minute Service Centres? StubHub deals in a variety of industries, such as ticket exchange and ticket resale, and provides its services in united states canada united kingdom germany. I paid over $8,000 only to be disappointed and lose all my money. The only way for sellers to transfer tickets is to forward the email with the link. But its complicated. Hi @Lee36. Why are travel refunds taking so long now? There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. : That is rightMe: well that isnt what happened so. Cookie Notice If you have a consumer problem,please contact our team at Elliott Advocacy through this form. StubHub corporate office address Print StubHub's corporate address is: 360 Third Street, Suite 400 San Francisco, CA 94107 Was this answer helpful? That is a scam btw. All Dates. Re: I accidentally put the wrong email when buying tickets, Hi I am in the same boat, I booked tickets for the nets game in Monday, and I did it as a guest, I put in the wrong email, I have order details. Quick & Easy Sell event tickets from any device in a few steps Massive Audience Over 100 million fans buying 1.3 tickets per second on StubHub Secure We'll help get your tickets to buyers wherever you are Get paid Receive payment from StubHub directly I've had great success with selling tickets on StubHub, even for those last-minute tickets. When buying my tickets I did not notice the email that was written down was different from my personal and some random email was written down and I didnt notice until I had already made the order. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. 11-10-2021 . StubHub has resolved 66 complaints. What happens is, the "buyer info" email that you send the tickets to, is actually a stubhub email address that's been generated specifically for that order. StubHub competes in a variety of industries, such as ticket exchange and ticket resale. and dont tell anyone about any currency charges, change it on everyones visa in hopes to make more money without people knowing. Yes No Still Need Help? free lookups / month. Sorry we couldn't be helpful. 292 Remind me when call center opens. Privacy Policy. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Current hold time. StubHub is the world's top destination for ticket buyers and resellers. San Francisco, CA 94105 USA. Required fields are marked. Restrictions apply. StubHub reviews first appeared on Complaints Board on Apr 8, 2008. Can I get my 173,116 Chase Ultimate Rewards points refunded? The best phone number for StubHub is their 866-788-2482 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. I will be contacting my Attorney General as well as filing complaints with any relevant organization. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. Re: I accidentally put the wrong email when buying tickets. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Use the access code from your order confirmation email to see your tickets: See your tickets by setting up or logging in to your StubHub account: Did you find it helpful? Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. The ability to swallow ones pride and accept blame or negative feedback is crucial. Me: Correct at checkout it was $353.56USD so that is the total American taken out of my bank or what should have happened.Agent. Can I just go ahead and resell these on another website and be certain I don't run into an issue of double purchase? Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. Did we mention it's free? Hello, they solved something for you. NEVER BUY FROM HERE, NEVER. Consumer Alert: Beware of travel clubs with "VIP" prices, Quake City Confidential: How we made it through our first earthquake in Christchurch, please contact our team at Elliott Advocacy through this form. Discuss the issues you have had with StubHub and work with their customer service team to find a resolution. No one from the company has offered to fix this issue, they are rude and now that they have my money they won't even listen to me. will see them in court how much will that cost stubhub? Know any other ways to contact StubHub? Virginia, USA. You can find contact details for StubHub above. Eversource Gas says I have a leak. ', Enter your email address, the access code, and your phone number. SO MUCH FOR THEIR GAURENTEE! let's see how dumb they are over $25.00 when lawyers will cost a pretty penny. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Same here. million verified professionals across 35 million companies. Eventually found the page below. We publish the names and emails of customer service managers. Sorry we couldn't be helpful. Danielle is the author of this solution article. All Rights Reserved. Note: If youre having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly. Here's what's shakin' on South Island. This is a TERRIBLE way to do business, and I will make sure that no one in my proximity uses this site. Buying Selling Account & Settings Getting your Mobile transfer tickets Understanding your order's delivery status Event statuses when buying tickets Reselling tickets bought on StubHub Postponed or rescheduled events They buy good feelings and solutions to problems. : Is there anything else I can help you with?Me: you havent helped me with what I came here for, 3)The customers always right right? janedoe@stubhub.com) and [first]. Initial StubHub complaints should be directed to their team directly. Check out our FAQ Call us Give us a call if you need help with something urgent. Select 'Sign in. That's how stubhub knows you've sent the tixx and it also protects identity of the end buyer. The latest review Stubhub ticketing was posted on Apr 11, 2023. 12-08-2022 04:25 AM. Fastest way to talk to a real StubHub rep. Game is at 7. U am not really sure how to contact the buyer as well.
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