Gary navigated me through delivery and the final fairly complex paperwork and took me through the new car. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Read 1 more review about Stratstone - MINI Leeds, Stratstone, Loxley House, Little Oak Drive, Annesley. Do not go to stratstone hull bmw!! Companies can ask for reviews via automatic invitations. Find out how we combat fake reviews. Hi,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services, Went into the leeds holbeck store as I had some issues with my locking nut. Our Stratstone MINI retailers have access to a broad range of offers on MINI's range of new cars. Thank you for taking the time to leave us your rating!Customer Services. Very knowledable reception staff took very good care of me. Would definitely recommend to anyone. Hi John,Thank you very much for 5* review!We value your feedback and take pride in providing the best possible customer service!Thanks again!Customer Services. The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. Situated on Gelderd Road. Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . I was regularly kept up-to-date with the progress of my service. Hi Phil,Many thanks for taking the time to provide us with this review.We love to see such great feedback! Your review is very important to us, as our goal is to deliver an outstanding customer experience. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Have a great week!Customer Services. Its Thurdsday.Left several messages. Very professional, friendly and very informative. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Top service. Hi,Thank you so much for taking the time to review your experience with us. Took my Mini for its yearly service. They think we customers ate stupid!! Will definitely be back for all my servicing needs in future, Hello Andrew,Thank you so much for your great review! The MINI is loved by many and we are delighted to be able to offer a number of Approved Used MINI vehicles, through our network of 7 Stratstone MINI retailers. Absolute shambles of a company and I will never deal with them again. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. Really really poor dealership. I was given a courtesy car which helped me greatly. I took the time to look through their website and choose a car nearly 40,000 . We spoke with Land Rover Mayfair's Head of Business, Steve Palmer, to discuss the retailer's transformation and its benefits. Date of experience: 03 March 2023 Working away from home and my local Mini centre I called in to Stratstone Mini Leeds when my warning light came on indicating a need for oil, and I was really worried. Anyone can write a Trustpilot review. Booked a MOT online a week ago with Stratstone BMW Leeds. 2023 Trustpilot A/S. I was regularly kept up-to-date with the progress of my service. I will never use Stratstone Mini again. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Had BMWs for 25 years and the service just gets worse and worse. Would 100% recommend this dealership. We value your feedback and take pride in providing the best possible customer service! Stratstone MINI Leeds are very pleased to welcome the all new MINI Electric Amazing service professional and helpful team. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! Your review is very important to us, as our goal is to deliver an outstanding customer experience. Not one of them has been in contact. At Stratstone, we are proud to represent some of the world's best premium and luxury car manufacturers. . Just purchased a beautiful new mini from Stratstone tyneside that i am delighted with. Best wishes,Customer Services. This is now three weeks of silence. Hi,Thank you so much for taking the time to review your experience with us. Hi Ann,Thank you so much for reviewing your recent experience with the MINI branch in Leeds.Its great to hear youve had a positive experience.Take care,Customer Services, We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. Hi Carole,Thank you for such a positive review. Find out how we combat fake reviews. We strive to create the most competitive deals on new MINI modelsand we always go the extra mile to ensure Approved Used examples are rigorously prepared to the highest standards. Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! We are absolutely thrilled that you have rated us so highly! No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. Approved by the manufacturer themselves, our range of Approved Used MINI vehicles are delivered with a host of benefits that guarantee you are investing in a quality example. Asked what was more likely, his football team Arsenal winning the Premier League or Labour winning the election, he added: "Us winning the election". We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. We use dedicated people and clever technology to safeguard our platform. Also helped with vehicle set up and installing My Mini app explaining everything clearly. Customer Services, Simply excellent throughout. Find out how we combat fake reviews. The tyre change was done whilst I waited, plus I was able to retain as a spare the best of the tyres that had been taken off. I had an MOT, service and also had a new service plan set up. We value your feedback and take pride in providing the best possible customer service! Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, UK Amazing service professional and helpful team. His favourite MINI is the . We hope to be of service to you again! Will definitely get my next bmw from here ! Took just one week from first visit to home delivery. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We also ensure all reviews are published without moderation. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! Would I recommend Stratstone, absolutely! Thank you for taking the time to leave us your rating!Customer Services. This is now the second Mini in succession from this dealership and once again, Paul Rosen was extremely professional and reassuring throughout this transitional process. Thanks again!Customer Services. . Whether you already own a vehicle or are potentially interested in purchasing one, there is a high probability you will want to keep up-to-date with the latest information and news as it is released. The John Cooper Works range builds on the base models by adding a series of performance enhancing upgrades. Very professional, friendly and very informative. I was given a courtesy car which helped me greatly. No one could find the fault except these guys. Do you agree with Stratstone - MINI Leeds's TrustScore? It goes against our guidelines to offer incentives for reviews. Stratstone might be slightly more expensive but the service and care from all departments makes it well worth while. Anyone can write a Trustpilot review. Would 100% recommend this dealership. I can see we would have a poor relationship if I bought a car from this dealership. The aftercare is disgusting from the branch sales and service team and the branch head of business. All rights reserved. I have bought my cars from Stratstone Mini for the last 20 years and over the last 10 from Gary Stewart who has provided the most fantastic customer care ever. Top service. Their address is Gelderd Motor Park, Leeds, LS12 6EG. Thanks again!Customer Services. Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. We use dedicated people and clever technology to safeguard our platform. I part exchanged my BMW purchased from Stratstone Leeds at Stratstone Mini Leeds. Excellent service from Chloe in the service department and the technician. Damian as always and Ryan in the Service Dept were first class. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful.
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