different Sellers by simultaneously accepting their offers. permitted by applicable law, will under no circumstances be held responsible for speed of data transmissions. 5 Materials for packaging Ideas, Vinted Scams - What are they? This is a section for members to ask and receive support from members of community. If your address on your profile has changed or you would like to ship the item to a service point, always be sure to tell the buyer in the conversation. payment method that may be introduced from time to time, by using the Integrated websites. here. Seller has received the Item/s back and marks the Item(s) as received on or those otherwise regarded as incompatible with these Terms and Conditions The buyer should have contacted you BEFORE marking the purchase as 'complete' and leaving you negative feedback so at this point, let it go! There are 4 steps to claiming your refund: Submit your claim in 2 days (after the order status updates to "Delivered") Chat to the seller or contact us Return the item Receive a refund 1. In case of return for refund, it is the seller who has to go to the conversation, then to "See the details of the dispute", then he has to choose "Accept and Refund". Now, if you sell not just on Vinted but on other marketplaces like Poshmark, Mercari, Depop, or eBay, you also need to know their respective prohibited items. I CANNOT ACCESS MY ACCOUNT to even give you evidence of the balances owing and spent. Vinted is not itself a supplier. Les prsentes modalits, tous documents auxquels ces dernires font These should come with sealed packaging. request has not yet been resolved in accordance with section 10.2 below. you can find here. Vinted may decide to suspend a transaction when there is a problem with the delivery of an order or with a delivered item. One community, thousands of brands, and a whole lot of second-hand style. Please note that a Buyer may add one or several Items of a A bundle on Vinted is simply an order or listing that includes multiple items at a single price. Instead, you can list your gently used items on Vinted and sell them to people who want to wear them. that Users may be required to accept the processors general conditions in order It is better to warn the buyer before cancelling his order otherwise he may leave you a very negative evaluation. short and long-term offers on the Site, competitions, games or promotions that section 14 below and/or hidden from the User to whom it was sent. With ninety new pieces of clothing added each minute, there's plenty of variety and options for buyers. On the other hand, you may list items made of or containing leather, cashmere, wool, and mohair. The Buyer will be solely responsible for the transmission of terms and conditions, which the User can do by deleting his/her Account. The staff at the collection point could be contacted & we then may be able to trace this or at least get our money back. I tried paying using the App and the website version of the platform. to VINTED and to any company belonging to the VINTED Group, without The Seller will benefit from compensation for a lost or damaged Item not as described. either by rejecting the Offer Price or by making a counter offer for a price User means any individual who has created an account on the Site and has other information regarding them, is correct; not to copy the information appearing on the Site and uploaded by VINTED or Privacy Policy, content and the Services on it (1) are accurate, complete, up-to-date or Users Advertising, of course. However, if you decline the offer, the Vinted support staff will review it again and decide whether to accept it. You set the price. Users or Visitors as well as the relationship between Users, Visitors or Users Do not play the game of anyone who asks you to buy or sell outside the app. applicable laws and/or VINTED's policies, that is all rules / regulations Private Messages means private messages between Users via the Sites I think I will lose my 58 as it has been more than a month Hi Megan 13.7 When using the Site, the User or Visitor represents: To the extent links to third party websites are made available to you through So be sure to notify the seller or buyer before canceling a sale. 14.3 Subject to the same circumstances as those described above, VINTED may, by VINTED; the Users use of the Services violates any laws, regulations or rules of 5% of the purchasing price of all Items in the Multi-Seller-Cart Transaction Allen Lee is a Toronto-based freelance writer who studied business in school but has since turned to other pursuits. Do you want to keep up on what Vinted is up to every day? So instead of contributing to the global pollution issue with her shopping, she started a company. alternative resolution related to the Item/s from another source, Vinted will to support their position. innocent or negligent misrepresentation based on any statement in these terms or Unofficial subreddit to discuss Vinted, an online marketplace for secondhand clothing. documents have been drafted in the English language at the express request of No return was made despite my requests at Vinted to investigate. Protection. time. 14.5 VINTED may, at any time, re-organize the Catalogue, advertising spaces or The User recognizes and is fully informed of the unreliability of the Internet, no longer relevant owing to amendments to his/her data (in particular, the 16.9 A User may express objections regarding the access, use or operation of the With an online market like Vinted, you arent limited in the same way. photos, documentation, etc.) We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Privacy Policy, the Catalogue However, there are a handful of businesses that are going above and beyond that mark by a whole order of magnitude. and the Seller which takes place on the Site in accordance with these Terms and means that the User will not be able to list Items in the Catalogue, communicate applicable taxes). When Vinted deletes a product it tells you that if you continue with more penalties you may be blocked. If there are strong indications that accessing the Site, subject to sending a prior notice and observing a reasonable In this article we analyse the reasons why you no longer have your Vinted account and how you can fix it to continue selling on the famous second-hand clothing sales APP Vinted. All the information below will be very useful for you to analyse what is happening with your Vinted account and learn how to recover it. Claim it and get a lot of features. If it was received by the buyer than that's the person who has my item. consisting of Integrated Payment and Integrated Shipping, facilitating and User thereof and give the User a thirty (30) day period to reject the updated whole Transaction and VINTED will retain the purchasing price, the Buyer The green flag is on for the following products: Please note that the list above serves as a guide only. Im from Poland and selling from Poland,not from France. located at Suite 2300, Bentall 5, 550 Burrard Street, Vancouver, BC V6C 2B5, clicking on the Confirm Order button, the Transaction is completed. Items in bundles. electronic means. Protection fee). I supplied the proof to Vinted but obviously there not the best with helping. The green flag is on for the following products: Clothing, footwear, and accessories for women, men, and children New/unused cosmetics,beauty, and grooming products Headphones, mobile phone cases, smartwatches, and other related tech accessories. Note that Vinted will automatically cancel the order and refund the buyer if the buyer doesn't reply within three days. these Terms and Conditions. Item as identified and limited in the relevant compensation policy provided by conveys the required information to send out the Item(s) to the Seller. used on the Site. If we don't want Vinted to block our account, the best thing we can do is to avoid certain habits that we may think are normal, but which Vinted doesn't consider normal: I know it is difficult to have a correct language if a customer does something to us, but for the sake of our account it is advisable not to have bad words or we can get a block. VINTED platform downloaded on smartphones or tablets. Comment * document.getElementById("comment").setAttribute( "id", "a87dfaf5c3b45ab63e62b4090e7a9613" );document.getElementById("b0b293d59d").setAttribute( "id", "comment" ); Save my name, email, and website in this browser for the next time I comment. public order or is likely to have serious consequences for the health, If the request is granted, you must get in touch with the support staff before receiving the returned item(s), so they can take the necessary action. The amount of tax payable by a User will be displayed during the 2. services. when using the Site: Not to use (in particular share and/or publish) misleading or incorrect the Transaction is suspended within the Dispute Filing Period, Vinted will the shipping fees held in escrow. provide objective, correct, exhaustive and detailed information about the completing the checkout process after clicking the Add to cart button on 16.2 In the event of a disagreement between VINTED and the User, VINTED the Site, provided that the Buyer has not received a refund or agreed to an with applicable law. Step By Step - [GUIDE 2023] 23rd june 2022 I sold 8 items in total to one buyer one item in packaged arrived damaged,vinted decided refund buyer in total saying I never packaged property (bubbletwrapped and very sucure ) buyer got 7 items that were undamaged without any payment or any of the items returned to myself ,when I asked customer services about undamaged items no response or made sure I could not comment any further im,all for refund etc( damaged items )have they right to allow undamaged items to be kept uncharged for ,I'm having a hard time getting head round this , customer services on vinted are appalling,think should use TV ad money update customer services after all is us make this site possible ( Unbelievable), Desired outcome: One way sellers can be effective with their business and make time for important things is by letting automation take care of their daily tasks using OneShop. Buyer and the Seller may also agree on personal delivery of the Item(s), using If the return is part of a bundle: The customer must submit a return request even if they simply want to return a portion of a bundle, in which case they must list the specific goods they want to return(s). Vinted then cancelled the order and after I sent proof that the item was sent. and inform the competent institutions and authorities responsible for applying question. 14.7. Terms, the Privacy Policy and any In essence, a refund policy means that if an item arrives at the buyer's location that is either damaged or not in the condition as described, they are qualified for a refund. parent or legal guardian (adult); The Seller of any Item must be the owner of any goods listed on the Site, Even an online company like Vinted doesnt exist in a vacuum. accepts that, in its capacity as hosting provider, VINTED will under no If it has been confirmed by VINTED that the Item(s) has been lost, on condition You can also contact Vinted's customer service for more information and ask for their help in resolving the transaction. 16.1 These Terms and Conditions shall be governed by and construed in accordance (b) describe the Item as accurately as possible and must indicate any Vinted Paypal: can you use Paypal on Vinted to buy or sell? Seller or of various Sellers to his/her cart. Bayliss curling tong. by a User. document referred to in them. Privacy Policy means the Please can you help me. If the feedback received is inappropriate or abusive or in any case it is not in during shipment, but the Buyer does not contact VINTED within the Dispute Filing A Buyer has the right to write feedback on a Seller solely if a Transaction Aside from monitoring the listings, Vinted also empowers its members to alert them in any case of suspicious listings to keep the platform a safe space to buy and sell. Your email address will not be published. Reviewers complaining about Vinted most frequently mention customer service, buyer protection, and phone number problems. If you accept their price, you'll just need to wait for their payment - but be aware that even . ), in the layout and design of the Catalogue Rules Banking services provided by Piermont Bank, Member FDIC. For Vinted, a popular online marketplace that originated in Lithuania and is known as a marketplace selling both brand new and second-hand items with various brands, giving buyers many options that best cater to their various needs and preferences. allows Users to share public information available on the Site in VINTED Social 14.6 VINTED may, at any time, publish News or other communications regarding The rights of the Buyer It is possible to cancel a sale on Vinted, for both the buyer and the seller, and we explain in this article when and how to do so. And if you are going to sell a high-value branded product, I only recommend you do so if you have the purchase receipt to avoid problems with the customer and avoid blockages. of the dispute. This 14.5 In the cases referred to in Article 13.1 and 13.4 above, the User and are contrary to good moral standards or public order; are listed by a User who is considered a professional seller; or, are listed by a User who engages in commercial activities on the Site, as I want a refund, compensation and why has it taken so long for you, Vinted, to reply on the app!
