The pole owner or the local municipality should have contact numbers for the local Spectrum maintenance teams who would be responsible for pole based repairs. I am located in the US(Minnesota). If that doesnt work, look around on the internet and see if there is a telephone number for unburied or exposed cables for your service provider. Let us know. The smaller wires were for phones and cable-connected TV and Internet. Most of the lines coming from the street and snaking down the side of our house are cable lines we have never used, left over from the previous owner. Disappointed and concerned. How do we safely remove these without getting electrocuted? Leave a message in the comments section! Tikz: Numbering vertices of regular a-sided Polygon, Passing output of the processing tool to QgsVectorFileWriter using PyQGIS. I hate your company so much. To send a "Peer to Peer" (private) message: Click "Sign In" if necessary Click the "Peer to Peer chat" icon Click the "New Message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Thats exactly what happened to Carole Meyer in Fishers. Common causes for this to happen include any non-human interaction with the website such as scraping or embedding. You can click my name (ComcastJoeTru) to view my profile and send me a private message. @GetSpectrum The WORLD has a pandemic and you raise rates? Its time to put tremendous pressure on @Ask_Spectrum for a consistently low quality of service, @Ask_Spectrum Is there an outage in my area the WiFi isnt working. With our new Xfinity support direct messaging, you do not need to input the name of a person. I have a line down in my yard as well as 2 neighbors , blocking driveways to both cottages. Strangers rallied to help. Please Follow/DM your account information and or your address and phone number so that we can access the account and review. Below is a sample of our national line up. In the 'To' field, type 'Xfinity Support'. Nonbinary student banned from prom for wearing a suit. A minor scale definition: am I missing something? Zip 90004. Latest outage, problems and issue reports in social media. Useful comments include a description of the problem, city and postal code. He gives free estimates, but because you have already supplied pictures, he has all the information he needs. What does 'They're at four. They can resolve the problem. @danii @_JSplash @GetSpectrum I'm in Orlando too I just got upgraded from 75 to 100 for ATT the same price. and our I'll have to give it a shot. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Click that or follow this link: https://comca.st/3dmD3n4. He estimated that it would take an hour or two to go up on the roof and take down the abandoned cable and phone lines. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. In the 'To' field, type 'Xfinity Support'. @ChrisCudmore, they would then mark the new location. @Ask_Spectrum we are trying to watch the congressional hearing!!! Verizon service typically comes in underground, he said. That said, cable lines tend to be buried fairly shallow. INDIANAPOLIS -- If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. Shameful. Mastering the fine art of adjusting bifold doors. It shouldn't take that long. SPECTRUM TV The Best Cable TV Service for $ {srcitylookup/city}, $ {srcitylookup/abbreviatedState} 125+ available channels 85,000+ On Demand titles No contracts Shop now Find Best Offers Entertainment for Everyone All plans feature live sports, breaking news, blockbuster movies, Spectrum Originals and thousands of FREE On Demand options. It is the second largest cable operator in the United States. They contacted CBS 58 Investigates for help, when Spectrum wouldn't. "Tree fell, knocked down all the power lines, cable lines, Wi-Fi line," said Spectrum customer Cindy Wenzel. Could you please send our team a private message with your full name and full address? If power gets to a home from a buried line, it comes up to the meter via conduit. ET. He looked at the downed cable and said he would put in a ticket to get someone to come out and look at it but no one has showed up. The "Xfinity Support" graphic replaces the "To:" line. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? The cable goes from the pole in my backyard to my neighbor's house. A few years ago Spectrum acquired Time Warner Cable. Supposedly fastest speeds and even after many calls to you guys our internet is still LAGGING! When asked if you want to order new service, say "No." Unless it's a hazard you will have to wait until the outage is resolved first. In most cases, these lines are installed when your home's being built. And its a new box. Privacy Policy. The third picture shows two boxes and more wire tangles. Typically there is contact information on the pole itself referencing who "owns" the pole. Type your message in the text area that appears at the bottom of the window and hit enter to send. Cookie Notice Futuristic/dystopian short story about a man living in a hive society trying to meet his dying mother. They'll come mark their lines. The most recent Spectrum outage reports came from the following cities: An AT&T technician came out the next day and ran a new cable from the pedestal box on Cumberland Road to her home. Is it my responsibility to pay for this relocation, who does it, and any ideas of cost? When the number of reports exceeds the baseline, represented by the red line, an outage is determined. We definitely want to help resolve your concerns with outside lines as quickly as we can, and may need to create a new request for our field team. Asking for help, clarification, or responding to other answers. This seemed more like a GC question and less like a landscaping question so I asked here over the gardening SE site. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Is there a weapon that has the heavy property and the finesse property (or could this be obtained)? And when you rebury the line, try to get it deep enough so it can't be hit with an aerator or other routine yard maintenance. Once you hit that chat icon, you'll be able to initiate a new chat with Xfinity Support, so please just send us your full name and we can continue helping out there. As a result, you have been temporary blocked from accessing the website. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. Some utility companies mark or paint their lines. MORE TOP STORIES |Harrison College closing all Indiana campuses | Greenfield parents upset after students get breadsticks formainentree at lunch | Nearly 500 mosquitos in 57 countiestestpositive for West Nile | Indiana teen charged inmurderof 2 siblings | Woman dies after road rage shooting. Having problems? Another option, he suggested, would be to call Comcast and ask them to remove their old equipment. Cable lines have pulled a chunk of facia off the building and are now laying across several yards! You can dig it up yourself and rebury it a short distance away. It's not them. - BMitch . We'd love to get this taken care of for you and make sure it is secured tight where it needs to be. what number and what do i say to get in touch with people. I have a sagging line in my driveway from the pole across the street.. Hey @user_6790b2! ^JC, We are glad that this working and apologize for the inconvenience. Useful comments include a description of the problem, city and postal code. Frustrations? If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware. Thank you for making this comment and letting us know about this line. , how funny would it be if i failed an assignment because i couldnt get the ******* details because @GetSpectrum has the most god awful and abhorrent services to date. Spectrum outages have been causing frustration for many of the company's customers. Thank you for visiting and posting on our Forum. If you can't pass a vehicle over it, you should contact your local police department, public works department, or engineers office. Under that are the cable and phone lines. The wires connect to your house at a vertical pipe, called a weather head, and the lines dip close to that so any rainwater can drip off before the line carries power down to the meter box. Find out what is going on. Since the cable tech had so little to do, they charged me for time and materials which was basically dropping the conduit in the bottom of the ditch with enough left over on each, snaking the cable, putting ends on and connecting them. This **** goes out MULTIPLE TIMES a day! It looks like you're new here. Ensure you are first signed in, then you will see an icon at the top right of your page. The price of my internet only service was bumped up in the middle of this pandemic. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. @GetSpectrum The WORLD has a pandemic and you raise rates? What happens when the person who buys your house calls for a locate? The Bronx, Clermont, Atlanta, Birmingham, Cary, Irvine, Los Angeles, Middletown, Columbus, Pinson, Athens, Cropwell, Fultondale, San Francisco and Dallas. Your dispatch is the problem, undersized and a separate dept. . my bill has gone up twice without notice in the past year while i get service outages at least once every few weeks. This morning I was on the phone for 45 minutes trying to get a work order for a line change out. ET. There was a service technician in our neighborhood a couple of weeks ago. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. Hi dan999999. If the line had become damaged through no fault of your own, they would pay to run a new line, and at that point you might get them to run it a different way. How to check for #1 being either `d` or `h` with latex3? @Ask_Spectrum we are trying to watch the congressional hearing!!! I definitely know how alarming this is and I can assure you we want to get this line raised/fixed as soon as possible. FIX THIS. At the moment, we haven't detected any problems at Spectrum. I had my yard marked for utilities before digging for new landscaping(trees, etc). How can I mark capped drip line outlets from irrigation systems? Now I'm furious. Terrible service I want a credit for the downtime and the poor service. If you ever come up against a problem that feels hopeless, RTV6 wants to Work For YOU to help. And I have a very loud mouth. If youre doing any work that might involve a power line past the point where Pepcos responsibility ceases, you should have a licensed electrician do the work. Advertisement. $55 in monthly increases over less than four years. I thought these forums were public. Crumbling concrete porch? And I have a very loud mouth. @GetSpectrum Your letting me down! @Ask_Spectrum is there an internet outage in 40214 zip code? I was patient before. Click "Send a private message" and private message me. Plot a one variable function with different values for parameters? California Consumer Do Not Sell or Share My Personal Information, California Consumer Limit the Use of My Sensitive Personal Information. Harrison College closing all Indiana campuses, Greenfield parents upset after students get breadsticks for. 1. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. If you have any tips or frustrations you wish to share, please leave a message in the comments section! @GetSpectrum SERVICE IS ******* ***. The cable goes from the pole in my backyard to my neighbor's house. However, they didn't prune anything near the cable. How to report a down or damaged CenturyLink line If you see a damaged telephone pole, wire, cable or pedestal, call us at 800-244-1111 to report the problem. Why does this exterior paint keep blistering? To see the lineup available at your location, click here. The map below depicts the most recent cities in the United States where Spectrum users have reported problems and outages. In 2016 Spectrum acquired Time Warner Cable. Just be careful when digging it up since they are also easy to damage and they'd likely charge you for the repair. Say "No account." 2. @GetSpectrum internet out twice today so far. We have live sports, international channels, and premium channels, and pay-per-view extras. @Ask_Spectrum is there an outage in my area? I have escalated your issue to the Comcast Team available to these forums. delays are possible. This material may not be published, broadcast, rewritten, or redistributed. I can't go anywhere else to work for obvious reasons. power is back on but no internet. Call 6s Paris Lewbel reached out to AT&T and they sent a crew out the same day to fix her connection. @Ask_Spectrum youre going to be refunding customers who have been experiencing an outage all day, right? When I purchased the house in 2016, there were three cable lines, one for google fiber, one for AT&T, and another for what I believe is Spectrum. User reports indicate no current problems at Spectrum Spectrum (formerly Charter Spectrum) offers cable television, internet and home phone service. Any Xfinity agent can enter in a ticket for the field to address down or drooping lines. After completing this captcha request, you can continue to access the site as normal. Unfortunately, the cable TV line runs diagonal across my entire back yard. Please send us a Private Direct Message so that we can get started on addressing this concern. There's no good answer on why the burying of cables is sometimes forgotten. The question will be if enough slack is in the line to even move it a few feet away from the tree. They are available Monday through Friday between 7:30 a.m. and 6:00 p.m. Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. i tried calling them but they just say they are restoring outages for people still. ^JC, We are glad that this working and apologize for the inconvenience. Where is the line down? -HB, I understand the frustration that issues on the account can cause. Thanks for responding to this community post and letting us know about your line concerns that still need to be addressed. Williams suspects the cable is Comcasts because the cable is above ground. The pole owner or the local municipality should have contact numbers for the local Spectrum maintenance teams who would be responsible for pole based repairs. Last problem: April 29, 2023 at 5:33 p.m. Click the "direct message" icon. @Ask_Spectrum is there an outage in 53593? The pictures dont show the actual connection at the weather head, but he immediately recognized the power line as the thick channel that forms an L shape on the left side of a bundle of smaller wires. A contractor is supposed to be scheduled within a week to bury that cable, but sometimes that step falls through the cracks. A $15 a month increase for Internet that works when it wants to, buffers constantly, and has the worst customer service Ive ever experienced? @Ask_Spectrum outage again in Brooklyn. Click the "New message" (pencil and paper) icon. Parabolic, suborbital and ballistic trajectories all follow elliptic paths. New blog post from our CEO Prashanth: Community is the future of AI, Improving the copy in the close modal and post notices - 2023 edition, Is this a "Dumping pit" by the builder and who is resposible to pay for this house was built 1998. It is the second largest cable operator in the United States. So, what can you do if youre dealing with an unburied cable in your yard? Let us know. Now I'm furious. just taking a moment to say that @GetSpectrum sucks. And who would do the work, because the cable company is unlikely to be interested in undoing something that not only makes them no money, but also makes it harder for them to make money down the road? They hook up some kind of tone generator to the buried equipment to locate it, they aren't looking at a map to know where it is. Hello @user_22cd0a, thanks for reaching out to us on our Forums page in regard to this hazardous downed line in your neighborhood. Can you please send Xfinity Support a private message using our peer to peer chat service by clicking on the chat icon in the top right corner of the page? If youre not using either, you can just take them down and throw them away, Williams said. , how funny would it be if i failed an assignment because i couldnt get the ******* details because @GetSpectrum has the most god awful and abhorrent services to date. I've been with @GetSpectrum @Ask_Spectrum for multiple years. Your dispatch is the problem, undersized and a separate dept. If additional resources are needed (bucket trucks, street closures, etc.) One important safety precaution: If you or someone you hire is doing any work within 10 feet of Pepco's line, which might be the case if the old cable and phone lines come in near the power. Hello @user_c50f9a and thank you for joining us here in the Xfinity Support Forums. Since you have everything located, this should be a pretty quick job with a Ditch Witch or similar trencher.
