After harassing them for two months simply in order to get them to perform their basic job functions, finally now they say they have sent my title to the DMV for some sort of approval, and it's now out of their hands and they don't know how much longer (it's already been two months!) Rather moving the payment to the end, I have todo all those extra steps. Keep your vehicle finances on the road to success with Bridgecrest. I have paid my payments over the limit and through auto draft without fail. 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NMLS ID# 1617539, NMLS Consumer Access|Licenses and Disclosures, California: California Finance Lender loans arranged pursuant to Department of Financial Protection and Innovation Finance Lenders License #60DBO-74812, Property and Casualty insurance services offered through NerdWallet Insurance Services, Inc. (CA resident license no. Rates without AutoPay are 0.50% points higher. Do not purchase a vehicle through them they are accompanied I send you to their in-house mechanics their power trans warranty is bullshit they just put a lien against your vehicle the deductible of $100 they do not honor and the first 30 days I went to them eight times with regards to it overheating when going through bumblebee pass which is a 15% grade every time I took it to mechanic and they repaired something it was added to my bottom line so what vehicle was $18,000 of Volkswagen Jetta end up costing me $36,000 with $8,000 in hitting fees so a total of $44,000 because I allotted for drive Time to finance this vehicle and in the first 30 days I had mechanical failure and I had to come out of pocket to full amount do not buy from this fraudulent company they should be out of business, I have been a stellar customer. BBB reports on known marketplace practices. 7300 E Hampton Ave Ste 100, Mesa, AZ 85209-3324. BBB File Opened: 2/13/2020. They Don't Care . Bridgecrest is abusive, charge abusive interest and put consumers on a loop in a way they either never finish payment their car or they pay at least five times more. I am tremendously grateful to Don for his work in getting us here and want to thank him for all his contributions. DriveTime is redefining what it means to purchase and finance a used car. The creditor can still sell the vehicle and sue you for any deficiency. Our partners cannot pay us to guarantee favorable reviews of their products or services. You opened a credit card / loan / mortgage with . Although I did sign the contract, due to how they calculate the interest and deferred payments of course overtime this has been extended and accelerated. 3. Many or all of the products featured here are from our partners who compensate us. Be prepared and research your cars trade-in value through online guides so you know if the dealers offer is fair. Here's a list of some of the top trending technologies and APIs used by Bridgecrest. Bridgecrest is a licensed third-party servicer focused on servicing auto loans for affiliated and third-party finance companies. So much for being proactive. ***** ** ****** ************, I paid off my loan on July 2022 and they released the title of the vehicle 9 months later they started to call me trying to collect a balance for 280 dlls I already sold the car, and they continue to call me and threatening me to send me to collections worse company.. never buy a car from CARVANA there are much better *******. Download the app to view Login to your Bridgecrest account, see payment options, and get in touch with us. She spent more than 30 years in banking as a writer of financial education content. Quickly access one-time payments, see your payment options and contact customer service She spent more than 30 years in banking as a writer of financial education content. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. From initial loan underwriting to payment collection, our company focuses on more than just providing outstanding customer service. Shame on you Bridgecrest. While you have options for lowering your payment after financing a car, the best time to lock in a payment you can afford is before signing a loan or lease agreement. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. it will be before the title that I own is legally transferred to me. Horrible company to deal with as I changed jobs and my pay dates changed. We've helped 205 clients find attorneys today. This information may be different than what you see when you visit a financial institution, service provider or specific products site. My father and my mother in law and was traveling back and forth from NC to NJ. If you still want to surrender the car, you can try to work something out with the creditor, like negotiating a reduction or waiver of the loan balance as a condition of returning the car. * Your loan terms, including APR, may differ based on loan purpose, amount, term length, and your credit profile. But just because you surrender the car doesn't mean that the creditor has forgiven the debt or that it has to. While attending college to earn a journalism degree, Shannon completed an internship that led not to the newsroom, but to a bank marketing department. About Bridgecrest: Bridgecrest is a leading digital financial services provider headquartered in Tempe, Arizona. Dan most recently oversaw the treasury and capital markets, tax, and internal audit divisions. As a matter of policy, BBB does not endorse any product, service or business. Find company research, competitor information, contact details & financial data for Bridgecrest of Mesa, AZ. For security purposes (yours and ours), you need to enable javascript in order to sign in. The worst of the worst in customer service. Bridgecrest also provides servicing for auto loans originated and held by others and, in total, serves nearly 700,000 active customers in the U.S. across a $9.7+ billion serviced portfolio. BBB Business Profiles may not be reproduced for sales or promotional purposes. When my payment is past due, than I can call them back and apply for an extension. and the LightStream logoare service marks of Before joining NerdWallet, Julie oversaw editorial teams at NextAdvisor, Red Ventures and Quote.com. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Prior to joining in 2015, Dan worked at Ernst & Young advising clients in capital markets transactions. Refinancing allows you to replace your current loan with a new one and hopefully lower your car payment in the process. The email came a week later and because my payment was now due they declined the change. Safeguarding the environment and preserving wilderness areas is essential for our future. How BBB Processes Complaints and Reviews, Better Business Bureau Serving the Pacific Southwest. They told me they are just reading the information they are getting and they can not help people who pay on time. If you need immediate assistance, it's always best to call our Customer Service at 800-967-8526. Pre-qualified offers are not binding. Please refresh the page and try again, By clicking "Find a Lawyer", you agree to the Martindale-Nolo. Potential Tax Consequences of Forgiven Debt. If you plan to buy a less expensive car from a dealer and dont want the hassle of selling yours on your own, trading in your current vehicle is also an option. 7300 E Hampton Ave #101, #101, Mesa, AZ 85209 United States, Based in Gilbert, Ariz., DriveTime is an integrated car sales and financing company that offers credit solutions, and vehicles and customer services. Every time LightStream funds a loan for a customer, we plant a tree. I said no, don't cancel it. Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. PO Box 53087, Phoenix, Arizona, 85072, United States, Assistant Director, Training & Development, Assistant Director, Workforce Planning & Dialer, Senior Assistant Director, Strategy & Analytics, Customer Innovation Transformation, Bridgecrest & Silverrock Head, Executive Vice President - Loan Servicing, Assistant Director, Performance Analytics, Senior Director, Loss Mitigation & Vendor Management. The intent of a lease isnt that you will ever own the car, although there are ways you can. It offers a wide range of services, including 53-point inspection, Experian AutoCheck, an auto history database and DriveCare limited warranty plans. Which she said may not be approved. Your options may include refinancing your current vehicle, replacing it with a less expensive one or asking your lender for payment relief. So, carefully weigh your options, and the pros and cons of each, before you take action. Here is a list of our partners. I called back and someone else answered the phone. Truist Financial Corporation. This is absolutely the worst company to go through! You might find your car payment is too high for a variety of reasons: Maybe you financed your car at the dealership and now realize you could have qualified for a loan with a lower rate and payment. So just to let you know my payment is only a week late because of my pay date at $9 a day on a single income $63 dollars a week. I owe a whopping $8000.00 and some change and I've had the car for five years. As we look to the future, I am excited to see where the next generation of leadership takes these companies as we continue our focus on innovation within financial services and automotive retail.".
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